Bitterroot Guarantees & Warranties
At Bitterroot Furniture, your happiness is our top priority! We are so confident in the quality of the manufacturers we carry, as well as our prices, that we offer a variety of Warranties and Guarantees to make sure that every Bitterroot customer is a happy customer for years to come! Stop by Bitterroot Furniture & Sleep Gallery today, where we think of you as a, "Customer for Life!"
Your absolute satisfaction is guaranteed at Bitterroot Furniture. If your purchase is within 30 days, we will work to make you happy, or refund your money and accept your merchandise returned in its original condition.
The Happiness Guarantee is not valid on special orders, “As Is” items, clearance items, delivery fees, merchandise that is not in its original sellable condition, or merchandise moved from the origional delivery location.
30 - Day Sleep Guarantee
You can sleep easy with Bitterroot Furniture. All our mattresses carry our 30-Day Sleep Guarantee. If you are not totally satisfied with your new mattress, we will exchange it for another. Mattresses must be in original condition and free from wear, rips, scratches, stains, pet hair, and smoke damage.
The 30-Day Sleep Guarantee is not valid on special order merchandise or “As Is” merchandise.
Difference Plus Price Guarantee (200%)
Bitterroot Furniture has the lowest prices in western Montana, and we can prove it! If you find a lower price at another full-service retailer in western Montana on the identical merchandise, and the price can be verified, we will refund the price difference, PLUS 200% OF THE DIFFERENCE, for up to 30 days after the purchase of your merchandise.
The Difference Plus policy is not valid on floor samples, going-out-of-business sales, membership clubs, clearance items, and “As Is” items. A full-service retailer in western Montana is defined as a retailer that has merchandise available on the premises and is located in Montana, west of the Continental Divide.
Can I cancel my sale and get a refund?
- Sales of merchandise we routinely stock in our warehouse can be cancelled for a full refund. This does not apply to clearance merchandise. All clearance merchandise is sold “as-is” and such sales are considered final.
- Custom orders and fabric yardage may be canceled within 72 hours of placing the order for a full refund.
- Custom orders may be canceled until the time of delivery for store credit, minus 25% cancellation fee. This 25% is non-refundable and non-transferable.
- All authorized refunds of payments made by credit card will be credited to the originally charged card account within 7 days of the cancellation. Refunds of payments made by cash or check will be issued from Bitterroot Furniture within 10 days of cancellation or upon verification of check clearance.
- Bitterroot Furniture reserves the right to cancel any order for any reason.