Happiness Guarantee

Your absolute satisfaction is guaranteed at Bitterroot Furniture. If you are not happy with your purchase within 30 days of delivery, we will work with you to make you happy or refund your money and accept your merchandise returned in its original condition.

The Happiness Guarantee is not valid on special orders, "As Is" items, clearance items, delivery fees, or merchandise moved from the original delivery location.

30-Day Sleep Guarantee

You can sleep easy with Bitterroot Furniture. All our mattresses carry our 30-Day Sleep Guarantee. If you are not totally satisfied with your new mattress, we will exchange it for another. Mattresses must be in original condition and free from wear, rips, scratches, stains, pet hair, and smoke damage.

The 30-Day Sleep Guarantee is not valid on special order merchandise or "As Is" merchandise.

Difference Plus Price Guarantee (200%)

Bitterroot Furniture has the lowest prices in western Montana, and we can prove it. If you find a lower price at another full-service retailer in western Montana on the identical merchandise, and the price can be verified, we will refund the price difference, PLUS 200% OF THAT DIFFERENCE, for up to 30 days after receipt of your merchandise.

The Difference Plus policy is not valid on floor samples, going-out-of-business sales, membership clubs, clearance items, and "As Is" items. A full-service retailer in western Montana is defined as a retailer that has merchandise available on the premises and is located in Montana, west of the Continental Divide.

Extended In-Store Warranties

We know that you will enjoy the furniture you purchase at Bitterroot Furniture. To help ensure that you continue to enjoy your furniture for a long time to come, we warranty most products beyond the manufacturer's standard warranty. It's our way of saying thanks for shopping at Bitterroot Furniture and assuring you that the products we sell provide the value you expect.

Can I cancel my sale and get a refund?

• Sales of merchandise we routinely stock in our warehouse can be cancelled for a full refund. This does not apply to clearance merchandise. All clearance merchandise is sold "as- is" and such sales are considered final.
• Custom orders and fabric yardage may be cancelled within 72 hours of placing the order for a full refund.
• Custom orders may be cancelled up until the time of delivery for store credit, minus 25% cancellation fee. This 25% is non-refundable and non-transferable.
• All authorized refunds of payments made by credit card will be credited to the originally charged card account within 7 days of cancellation. Refunds of payments made by cash or check will be issued from Bitterroot Furniture within 10 days of cancellation or upon verification of check clearance.
• Bitterroot Furniture reserves the right to cancel any order for any reason.

Can I return my merchandise?

• Merchandise we routinely stock in our warehouse may be returned in its original unused condition and accompanied by the original sales receipt within 30 days of delivery.
• Custom orders, floor samples, and "as-is" merchandise cannot be returned after delivery or customer pick-up.
• Bedding must be in the home for one week in order to allow time to adjust to you new mattress before it can be returned. If your new bed has been torn, soiled or exposed to smoking, the bed may not be returned for credit.
• Accessories and small items that are purchased and picked up at the store can be returned within 14 days for a full refund if in perfect unused condition with original sales receipt.
• Delivery charges cannot be credited to your account.
• Returning merchandise due to a personal decision and through no fault of Bitterroot Furniture or of the manufacturer can result in additional delivery or pick-up charges.

The more you know about your upholstery fabrics and the recommended methods for cleaning them, the easier it will be to keep them looking their best.

General Care

• Vacuum or brush any loose dirt from upholstered furniture, paying special attention to cushions and crevices.
• All types of cushion cores require weekly fluffing. Fluff and turn cushions regularly for equal wear and to maintain their appearance.
• Pilling of some fabrics is not unusual and is easily removed with a sweater brush.

WHEN CLEANING IS NEEDED, WE RECOMMEND A PROFESSIONAL UPHOLSTERY CLEANING SERVICE. CALL OUR STORE FOR A RECOMMENDATION.

General Spot Cleaning

• The best time to remove a spot is while it's still a spill. Try plain cool water or club soda first. Hot water may set stains.
• Before using any cleaning solution, pre-test fabric on an inconspicuous area for color fastness and shrinkage.
• Blot fresh stains with an absorbent cloth. To keep liquids from soaking in, do not rub the stain.
• Remove dried stains with a dull-edges knife or spoon; vacuum or brush away loose particles.
• Use a minimum of cleaning agent, then remove with a damp cloth.
• Fast drying helps prevent rings. Use a fan of hair dryer on cool setting to hasten drying.

The beautiful surface finish given to a piece of wood furniture was made to retain its beauty. You can protect your wood surfaces by following a few easy steps.

• For routine dusting, wipe surface with a clean, soft, dry cloth.
• For cleaning, use a damp cloth. Wipe dry. DO NOT LEAVE WOOD DAMP.
• Polish your wood furniture with furniture oil, bees wax, or a cream-style polish. Apply sparingly and evenly. When dry, rub well until a luster appears.
• Light surface scratches can be filled in with matching colors of an eyebrow pencil or scratch cover.
• Avoid placing wood furniture directly next to heat source.
• Avoid water spillage from flowers and plants.

Note: These care instructions are provided to you as a general guideline. Proper application of any product is critical to achieve desired results. We cannot warranty these instructions.

With the proper care, leather is an exceptional investment. Fine leather is luxurious as well as practical. Just like a fine wine, if properly cared for, leather gets better with age.

• Avoid using or placing sharp objects on leather furniture.
• Keep your furniture away from direct sunlight to avoid fading and at least two feet away from heat sources to avoid drying.
• Keep leather free from dust and debris by dusting with a clean cloth weekly.
• Blot up any spills immediately. Many common household cleaners may severely damage leather furniture. You may use a spray foam product specifically designed for leather goods. Avoid using saddle soap, mink oil, and other penetrating oil cleaners as these may affect the foam or batting within the seat cushions.